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Managing affect : integration...
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Managing affect : integration of empathy and problem-solving in health care counters
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Managing affect : integration of empathy and problem-solving in health care counters
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SOURCE
Article
Ruusuvuori, Johanna
Published in:
Discourse studies
9 (2007) : 5, s. 597-622
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Language
English
Subjects/keywords
keskustelunanalyysi
conversation analysis
vuorovaikutus
interaction
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